Frequently Asked Questions
Your guide to shopping at Synth Palace
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy for electronic instruments?
We offer a 30-day return policy on most items. Products must be in their original packaging with all accessories included. Please note that software and registered digital products are non-refundable.
Do you offer a warranty on your products?
Yes, all new hardware comes with a minimum 1-year manufacturer warranty. We also provide a 90-day store warranty on all certified pre-owned equipment.
Which payment methods do you accept?
Synth Palace accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm.
Are international customs duties included in the price?
No, international customers are responsible for any customs duties, taxes, or import fees imposed by their local government upon delivery.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.